Support 
FAQ - Your questions? We got answers!
Where are your servers located?
Our infrastructure is 100% Australian based in Equinix Datacentres, the world’s most connected data centres. These Datacentres are certified in SOC 1 & 2 Type II, PCI-DSS and ISO 27001.
Do you provide website hosting?
Cloud Servers Australia is one of the fastest web hosting environments in the world. Our servers are optimised with the latest flash hardware technology and tuned for optimal performance.
We also leverage high performance solutions such as LiteSpeed web server, cPanel and CloudLinux.
Whether you are a web agency looking for a high-performance environment to host your customers websites or requiring single website hosting we can help.
Can we easily increase our server capacity?
Yes, our private cloud can easily scale up as your requirements grow.
Do you provide Internet and Layer 2 services?
We provide business grade fibre services from 10Mbps up to 10Gbps. These connections can be basic Layer 3 internet services, or we can provide you Layer 2 connections from your office(s) privately back to your private cloud in our data centre.
Do you offer High Availability with your servers?
Yes, we run some of the world’s best High Availability technology which includes Nutanix; a global leader in Hyperconverged infrastructure. Nutanix & Cloud Servers Australia have a long-standing partnership, we have hundreds of very happy customers using our Nutanix infrastructure every day.
Do you work with VMware?
Yes, we have VMware servers available and can tailor virtual machines to your requirements.
Can I migrate our existing servers to Cloud Servers Australia?
Yes absolutely, we have many customers who have already don’t this and our team is very experienced in helping you through this process.
Do you work with Microsoft Azure or 365?
Our team is well versed in the Microsoft Azure and 365 suite of products and can easily help to integrate our private cloud infrastructure into these environments.
Do I have to lock in to a support arrangement or can we pay as we go?
We understand that every business is different. We have solutions that fit all businesses, but the best way to determine the right solution for you is to have one of our team members contact you and understand a bit more about your business.
CONTACT
To contact our team directly you may call us at 1300 074 267 or +61 38866 5565 alternatively, you may email us at [email protected].
RESPONSE TIME
We will aim to get back to you within one business day. For any critical issues we will aim to get back to you within 1 hour.
LOCATION
We are located at 4/70 Racecourse Rd, North Melbourne VIC 3051.
OPERATING HOURS
Our operating hours are : Sales – Monday – Friday 8.30am – 5.30pm Support – 24/7
SERVICE AREA
We service Australia & New Zealand and international customers wanting services in Australia